I had late lunch at Jollibee, near Madison St in San Juan, today. After lunch, I decided to buy Ensaimada and cake roll for my son. They also sell some Red Ribbon products in the said Jollibee branch.
While paying, I can’t help but overhear the conversation on the next counter. Since the cashier still needs to call the manager, I thought there was a really big problem.
The customer on the next counter was apparently asking the cashier to fill the container with gravy. He ordered 2 pieces Chicken Joy and they gave him a half-filled container. The manager said in Filipino, “Sorry sir, but we have a standard measurement for this, you have to pay extra for us to give you more gravy. If we do give you a refill, and you don’t pay the extra cost, the management will charge it on our account.”
He ordered 2 pieces chicken joy and that deserves a 2-piece-Chicken-Joy-worth of gravy with it.
It’s just GRAVY! Other fastfood restaurants, who has chicken on their menu, give unlimited gravy refill to their customers. And other Jollibee stores even.
C’mon Jollibee, we Filipinos love your Chicken Joy! Why not require all your stores to allow unlimited gravy refill! Let that be your way of saying “Thank You” to your loyal clients.